Tips For Using the New Member Portal

Getting Started

Creating a User ID and Password

If you are a new member and/or have never set up an account for online bill pay through FEC’s Member Portal, start here in the “Getting Started” section. Scroll down for all of the other sections.

The very first thing you will need to do is to navigate to either the Member Portal Main web page, or navigate to the Member Portal Login web page. Click on either one of these links that are bold and underlined in the previous sentence and they will open in a new window. Then you can follow the instructions below to get your new online bill pay account set up. Once your user ID is created, you can use either your user ID or your account number to log into your account. Here are the steps to create a user ID:

To create a user ID:

1. If you are on the Member Portal Main web page, select Create New User from the More drop-down menu near the top right of your screen. If you are on the Member Portal Login web page, you can select Create New User from the More drop-down menu near the top right of your screen, or you can select Create account near the middle of your screen below the Password field and to the right of: New User?

Member Portal Main web page

Member Portal Login web page

2. Enter the account number for the correct account you would like to view and pay online. Note: The Account Number is the Member Separator and is not the Member Number.

3. Enter the last four digits of the telephone number for the account entered.

4. Select the type of account from the Account Type drop-down menu. You can choose either Residential or Commercial.

5. Click Continue.

6. Enter the personal information for your account. First Name, Last Name, and E-mail address are required.

7. Click Continue.

8. Enter a User ID, Password, and Confirm Password for your new account. Note: The User ID must contain at least one number.

9. Click Create. The confirmation page displays. You can click Login to My Account to be taken to the Account

Logging into the Member Portal

Before accessing any account data on the portal, you must first log in to your account. You need to have your username and password available.

To log into the Member Portal:

1. Click Sign In in the top right of the homepage. Clicking on any tab or link also takes you to the login page if you are not already logged in.

2. Enter the Account Number or User ID you created for the account in the appropriate field.

3. Enter the Password you created for the account in the appropriate field.

4. Click Sign In at the bottom of the screen to complete the login process. Now you are redirected to the Account Overview screen.

Managing Your User Profile

You can change or update your user ID once you have successfully logged into the account.

To update or change the User ID:

1. Select My Profile from the main drop-down menu.

2. Edit the User ID, if necessary.

3. To change the password for the account, enter the Current Password.

4. Enter the New Password.

5. Re-enter the New Password.

6. Click Save Changes.

Resetting Your Password

If you have forgotten your password, you can request to have your password reset. To request a reset password:

1. Click Sign In in the top right of the homepage. Clicking on any tab or link also prompts you to log in if you are not yet logged into the system.

2. Click Forgot Password ? under the login fields.

3. Enter the Account Number or the User ID in the appropriate fields.

4. Enter the last four digits of the Phone Number tied to the account.

5. Click Request reset link to have a password reset link sent to the email address on file for the account. After doing this, a confirmation message appears on the screen, explaining that the link has been sent. Now you should refresh your email, either by clicking on the refresh button, and/or closing it out and opening it again. Note: If you don’t receive an email within a minute or two, double check your spam folder and make sure the email didn’t get routed to there. If it did, mark the email as safe/trusted and then it should show up in your regular inbox. Sometimes there are other factors that can block this password reset email. If you are using an ISP (Internet Service Provider) provided email, there is a good chance that one of their email security devices might be blocking the reset link from coming through, so you may have to contact them and tell them that your reset email is being blocked. You can always call FEC for help or call the FEC IT Manager for any assistance if you continue to have issues with this.